I wanted to give a quick update on the current state of the unified communications industry, some of the drivers that are influencing the market and some new advancements that have taken place. Presence and mobility, the basic concept of anyone connecting at anytime, anywhere on any device, continue to be really big drivers in the industry. Two other things that have jumped out as driving features are contact center and disaster recovery.
Emerging Drivers in the Unified Communications Market
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By Ralph Kindred, Practice Director, Unified Communications