Every RACI model GreenPages creates is tailored to the unique needs of each client.
Some clients wish to maintain multiple responsibilities within IT, some have complex 3rd party partnerships which need to be aligned, and others prefer minimal operational responsibility, with GreenPages taking a primary services leadership role. No matter your organization’s requirements, GreenPages leverages the RACI model to better deliver quality services and exceed client expectations.
RACI is especially useful and important when it comes to cloud where management and maintenance functionality isn’t always clearly defined. Most providers have their own definitions and requirements which can complicate service delivery and compromise SLAs. GreenPages untangles the operational nuances and fine print of 3rd party provider contracts to determine precise service level boundaries. This ensures each entity is accountable and performing in the most efficient manner possible.